Frequently Asked Questions
Everything you need to know about REFY beauty, shipping, and more.
How do I find the right shade for my skin tone?
We offer a comprehensive shade matching guide on each product page. If you are still unsure, you can upload a photo for a personalized recommendation from our beauty experts.
Are REFY products vegan and cruelty-free?
Yes, we are proud to be a 100% cruelty-free brand. All of our products are formulated without animal-derived ingredients and we do not test on animals.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express options are available at checkout if you need your glow in a hurry.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.
Can I change or cancel my order after it's placed?
Our warehouse processes orders quickly to ensure fast delivery. Please contact our support team within 30 minutes of placing your order if you need to make any changes.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times and costs vary depending on the destination and will be calculated at checkout.